Who we are

Our website address is: http://mref.uk.

General

• The Menopause Research and Education Fund (MREF) (“we” or “us”) takes the privacy of your information very seriously. Our privacy and data protection policy (“Privacy Policy”) is designed to tell you about our practices regarding the collection, use and disclosure of information that you may provide via the Harley Street Emporium website (“Website”).
• By using this Website or any services we offer, you are consenting to the collection, use, and disclosure of that information about you in accordance with, and are agreeing to be bound by, this Privacy Policy. You are also free under the GDPR to exercise your rights to access or have your information removed.

This policy augments our previous privacy policy as listed below. The previous policy has additional elements and we advise that you read them both.

• GDPR requirements

The MREF collects certain information from you in order to process your donation, to ensure your visit to our site is fully functional, for analytic purposes and for re-marketing.

 

• What data is being collected and why?

1. For marketing purposes we collect your:

• name
• address
• telephone number.

This allows us to communicate with you about the MREF, and thank you for your donation. We do not share this information with any third parties unless it is agreed to by you or required by law.

We do not collect your credit card or debit card details – these are taken by our secure payment processors, PayPal or Sage Pay, and that data is held by them and subject to their privacy policies.

You can view their policies here:

https://www.sagepay.co.uk/policies/privacy-policy

https://www.paypal.com/en/webapps/mpp/ua/privacy-full

 

 

 

• If you subscribe for site access we collect your login and password.

We need this information in case you need to change or update your preferences or to help you access your account should you lose your details. We do not share this information with anyone.

 

• For functionality and remarketing we collect deidentified data from Cookies

For site purposes we use cookies which are small pieces of code that are sent to your computer, tablet or phone. Cookies allow us to collect deidentified data that we can use to compile statistics that give us the information we need to ensure the site functions properly or for remarketing purposes.

Cookies tell us:

• If people are new or returning visitors from their IP address
• What type of device is being used so we can ensure the page displays properly
• How long people spend on the site so we can gauge our engagements levels
• Which pages people visit, so we can tailor our editorial and ensure it’s relevant to our readers
• How many people have visited the site
• How people came to the site – ie which search engine you used, if people were referred from a 3^rd party such as social media or content we have on 3^rd party sites media outlets such as Outbrain or Taboola, or if they came directly. This allows us to work out where our weak spots and strong spots are an adjust our marketing or editorial content appropriately
• Which keywords people may have used to access the site so we can tailor our adwords or adjust our SEO efforts.

Cookies do not allow us to access any information on your device or identify you personally.  It is anonymous data that allows us to compile statistics that we can use to make our site better, improve functionality and for remarketing purposes and statistical purposes. We use Google Analytics for our statistics.

 

Removing cookies:

You can remove cookies from your site or disable cookies when you come to the site but this may make your experience on the less enjoyable and you may not have access to all our features.

You can read more about cookies here:

https://www.aboutcookies.org/

Our site, like most websites, includes functionality provided by third parties. An example of this is an embedded YouTube video. Our site includes the following, which use cookies:

• YouTube
• Facebook
• Twitter
• Instagram

Disabling these cookies is likely to break the functions offered by these third parties. The cookies they use is subject to their privacy policies over which we have no control.

By using our site you consent to our privacy policy and the use of cookies.

 

• Facebook pixels, tracking tags

When you visit our site, view one of our emails or book on the contact information for doctors, we may use pixel tags (also called “clear” gifs), tracking links and/or similar technology so we can see which pages are visited on the site.

As per the google analytics we use this information to improve our site and to personalise your experience.

Again this is not information that identifies you personally, only how an individual from a certain IP address moves around the site and what they are interested in. We may use this information to personalise your experience by showing you articles or products that are of interest to you based on the pages you have visited. For example if you visit a page on menopause we may show you related articles, or if you look at acne products we may show you other acne related information or products.

We also use this information for our own internal statistics and site marketing purposes so we can say how many people visited the site, what was the most popular content and how many bookings or doctor contacts were made.

For the shop these analytics show us where people have or haven’t completed sales so we can optimise our functionality and ensure the best possible experience.

 

• For our Newsletter or if you have downloaded a PDF from the site

If you have signed up to our newsletter or downloaded a PDF from the site your name and email address is collected.

From time to time we may send you updates on what’s new on the site or other information about sales, products or health or aesthetic procedures that you may find interesting.

Your email is stored on Mailchimp, where it will be subject to their security settings. You can review them here:

https://mailchimp.com/legal/privacy/

When you sign up to our newsletter you must be over 16 years of age. If you are not over 16 please ask your parent, caretaker or guardian to sign up on your behalf.

 

External links

Our website contains links to other websites of interest or referenced material. If you use these links you leave our site and are subject to the privacy policies of those sites. We do not have any control over those site and cannot be responsible for the protection and privacy of any information which you may provide while visiting such sites. These sites are not governed by our privacy policy. We advise that you look at the privacy statement applicable to the website in question.

 

Security of data

While no system is ever 100% secure from unscrupulous hackers, we endeavour to ensure any data held on our servers or transmitted by email is done so to industry standards.

Our site is PCI compliant and secured by Elavon.

https://www.elavon.com/security-center/elavon-security/pci.html

We also use Trustwave to secure payments. https://www.trustwave.com/Services/Compliance-and-Risk/PCI-Services/

We are SSL compliant which ensures transactions and data sharing between our site and the server is secure. A padlock sign in the URL indicates that the SSL is active and that data is stored and transmitted securely.

Our site and server are regularly scanned for viruses or other malware than may compromise security.

 

How long do we store data?

For our newsletters we will store your data until you tell us you would like it removed. You can do this by emailing  hello@mref.uk or by unsubscribing to your newsletter, or by calling us directly on 07507228214.

You can also make a complaint via the same contact channels.

Any payment data held by any third parties such as Sage Pay or PayPal is subject to their privacy policies and retention lengths as per the links provided above.

 

Your rights

Under the Data Protection Act and the General Data Protection Regulations, you have many rights to enable you to control how organisations use and control your data. These include:

• The right to be informed
• The right of access
• The right of rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object
• The right not to be subject to automated decision-making including profiling

You may request details of the personal information we hold about at any time.

If you would like a copy of the information held on you please email us at hello@mref.uk.

If you believe that any information we are holding on you is incorrect or incomplete, please let us know us as soon as possible and we will promptly correct any information found to be incorrect.

If you wish any or all of your data to be entirely deleted from our systems, please contact us at the above email address or phone number.

Please note we may need to confirm your identity for us to delete this information.

We hope that our Privacy Policy has explained how we work to ensure all your rights are secured and respected.

We will not share your data unless legally compelled to do so or if you give us permission to do so. We will never sell your information to any third parties.

If you have any questions please feel free to call or email and we will do our best to answer them in a timely manner.